Case Studies

Client

Zoto.co.uk – a UK-based online pharmacy specialising in innovative healthcare solutions, including licensed medical cannabis products.

Challenge

Zoto’s incumbent merchant provider abruptly announced it would terminate services within six weeks due to concerns over the sale of medical cannabis. To make matters worse, the provider also stated it would withhold settlement of funds for six months.

This created two critical risks for Zoto:

Cashflow disruption: no access to settled funds for half a year.
Business continuity risk: losing the ability to accept payments online, directly threatening operations and patient access.

Solution: DrPay Steps In

Zoto urgently needed a new payment partner that both understood their sector and could move fast.

Within 24 hours, DrPay provided a competitive, transparent merchant proposal.
DrPay reviewed Zoto’s business model and regulatory standing immediately.
Working with an FCA-regulated partner, DrPay ensured compliance checks and onboarding were completed without delay.
Integration was completed in just 9 days, enabling Zoto to continue taking payments online again with minimal disruption.

Results

Business Continuity Secured – Zoto avoided downtime in payment acceptance.

Rapid Integration – from quote to live in under 10 days.

Improved Stability – backed by a partner with sector expertise and regulatory resilience.

Peace of Mind – funds settled reliably with next-day availability.

Testimonial

“When our previous provider withdrew suddenly, we faced a real crisis. DrPay not only gave us a solution within 24 hours but had us fully integrated and taking payments again within 9 days. Their speed and professionalism were outstanding.” “Shailesh” www.zoto.co.uk

Why DrPay?

DrPay specialises in helping businesses in regulated or high-compliance sectors access fair, fast, and secure payment solutions.